Rohan Bharadwaj

Rohan Bharadwaj profile photo

Technical Writer

Technical writing for products that can't afford ambiguity.

  • Technical Writer at Blue Yonder, owning documentation for multiple Commerce Fulfillment products used by enterprise retailers worldwide.
  • Builds internal tools and workflows that cut the manual overhead that quietly drains team time.

WHY I STAND OUT

  • 0documents reviewed for clarity, consistency, and quality
  • 0manual effort reduced through process automation
  • 0saved with an internal documentation AI assistant
  • 0Pillar Individual Award for impact and ownershipCompany-wide
  • 0consecutive GEM awards for consistent deliveryTeam award

HIRING IMPACT BRIEF

What I bring to a documentation team

Where my work has had the clearest impact: documentation quality, process improvement, and cross-team coordination.

Documentation quality

Documentation quality at enterprise scale

Reviewed 450+ documents across enterprise software products, catching technical inaccuracies, style inconsistencies, and coverage gaps before they reach customers.

Process improvement

15 hours saved per payroll cycle

Built a Python desktop app that cut the monthly shift allowance workload by about 80%, replacing a multi-spreadsheet manual process with a few clicks.

Team support

Team-wide visibility on reviews and progress

Set up Jira automations and a team dashboard that gave 23 writers and leads a clear picture of review ownership and weekly progress.

Trust and recognition

Awarded at company and team level, four years running

Pillar Individual Award in Q4 2025, GEM awards from 2022 through 2025, and direct feedback from product managers and engineers recorded in Workday.

SELECTED WORK

Work built to solve problems I actually had

AI / Knowledge Access

SharePoint documentation agent

Python AI/LLM SharePoint

Improved findability of release details, feature changes, and fixes for internal teams through an AI assistant.

  • I initiated and built an internal AI assistant on top of SharePoint documentation
  • Improved knowledge access for Product Development (PD), Product Management Group (PMG), and writing teams
  • Reduced the time teams spent manually searching release content

Workflow / Jira

Review routing automation

Jira Automation

Saved approximately 8 hours per employee annually by automating review assignment and improving ownership visibility.

  • I introduced Jira automation rules for round-robin review routing
  • Standardized review ownership across the documentation team
  • Improved visibility for writers and team leads

Automation / HR Operations

Shift allowance application

Python Desktop App Excel GitHub Copilot

Reduced manual work by approximately 80% in a spreadsheet-heavy HR workflow.

  • I developed a Python desktop application for shift allowance calculations
  • Consolidated manager files and automated validation checks
  • Added reset flows to reduce errors and repetitive rework

EXPERIENCE

From intern to owning documentation across the Commerce Fulfillment Suite - all at Blue Yonder.

Technical Writer

Blue Yonder

July 2023 - Present

I currently own documentation for Commits Service, Customer Order Visibility, Inventory Visibility, Sourcing Dashboard, and Order Services. These products support major enterprise customers including ASDA, Stanley, Petco, TSC, LCBO, and Crate and Barrel.

  • Created release notes, installation guides, user guides, and supporting documentation in close collaboration with engineering and product teams
  • Reviewed 400+ documents for clarity, conciseness, and correctness
  • Built an AI-powered SharePoint documentation assistant to improve release information retrieval, saving approximately 36 hours annually
  • Automated generation of 162 certificates, reducing manual effort and saving approximately six hours
  • Built a Jira dashboard to track weekly progress for a 23-member team and improve coordination visibility
  • Mentored 4 new hires in 2024, supporting their onboarding into documentation workflows and tooling

Beyond core role

Doc Tools Admin member

  • Managed MadCap Flare licenses and supported documentation tooling for the team
  • Tested new releases, updated templates, and helped maintain GitHub repositories
  • Handled Jira requests and resolved documentation workflow issues

Beyond core role

Social Media Ambassador

  • Promoted Blue Yonder culture through LinkedIn content that reached an average of 25,660 people and 111,388 impressions
  • Supported thought leadership content with an average of 15,000 impressions per post
  • Ranked among the top 10 contributors on Advocacy by Sprout and Oktopost

Associate Technical Writer

Blue Yonder

August 2022 - June 2023

I moved from training into product ownership and became the sole writer for Order Fulfillment in the Commerce Fulfillment Suite.

  • Delivered release notes, installation guides, and user guides for Wilko implementations
  • Reviewed 30+ documents for quality and technical correctness

Technical Writing Intern

Blue Yonder

March 2022 - August 2022

This role gave me my foundation in Agile workflows, Jira, MadCap Flare, GitHub, supply chain concepts, and technical documentation operations.

  • Took on live documentation tasks within the first month, applying MadCap Flare and Agile practices in a production environment
  • Reviewed 10 documents for clarity, conciseness, and correctness

RECOGNITION

Recognized from team level to company-wide, every year since 2022.

Awards

  • Pillar Individual Award, Q4 2025, India Excellence Awards, a company-wide recognition presented across global teams for outstanding contributions to Product & Technology initiatives.
  • Blue Yonder GEM Award for four consecutive years, a team-level recognition for consistent contributions to documentation delivery, release support, automation initiatives, and operational improvements.
    Read more
    • 2025: Delivered documentation for 10 patch releases and the main GA release for Commerce Order Services, on time across all cycles
    • 2024: Supported Crystal Ball for 800 participants, created tracking visuals for 240 ideas, and automated operational tasks
    • 2023: Delivered five Order Services documents that reduced client training effort
    • 2022: Delivered six Order Fulfillment documents within 30 days after internship onboarding
  • Certificate of Appreciation for Crystal Ball India and APAC 2024
  • Multiple positive stakeholder feedback entries on Workday from 2022 to 2025

SKILLS AND EDUCATION

Tools, methods, and the foundation behind it

Core tools and methods

Documentation & Writing

Technical documentation Enterprise software documentation Release notes Installation guides User guides Style guides and documentation standards Single-sourcing Supply chain

Tools & Platforms

MadCap Flare Jira Confluence GitHub SharePoint GitHub Copilot Microsoft 365 Apps

Technologies & Methodologies

Python HTML Agile methodologies Version control AI-assisted workflow automation

Education

B. M. S. College of Engineering, Bangalore

Master of Computer Applications

2020 - 2022

National College, Jayanagar, Bangalore

Bachelor of Computer Applications

2017 - 2020

TESTIMONIALS

Said by the people I've worked with

These testimonials were received on Workday.

"I would like to take a moment to express my sincere gratitude for your exceptional dedication and commitment towards Order Services documentation. You have demonstrated strong collaboration with PD & PMG to gather information for building high quality product documentation which is a major asset to both internal and external teams. Please keep up the good work."

Dushyanth Karumani

Product Director, PMG - Blue Yonder

"Rohan has consistently delivered high-quality technical documents for the Inventory Visibility project over the past three quarters. His work demonstrates excellent clarity, conciseness, and consistency, making the documentation easy to follow and highly effective. He has shown strong ownership in meeting deadlines and maintaining high standards across all deliverables. Overall, Rohan's contributions have greatly enhanced the project's technical communication and documentation quality."

Moulidaren Dinakaran

Senior Project Manager, PD - Blue Yonder

"Rohan is highly reliable and proactive in his role as a documentation content writer. He quickly understands requirements, submits drafts well in advance, and incorporates feedback promptly. He communicates clearly, is approachable, and listens carefully to ensure accuracy. His strong grasp of technical details, especially around Order Services, has greatly improved the quality of our release documentation. Over the past 3.5 years, he has maintained consistent performance, delivering multiple patch releases on time without any delays."

Archana Seetharam

Lead Software Engineer - Blue Yonder

Designed and built by Rohan Bharadwaj Rohan Bharadwaj